Terms and Conditions of Business
NB: Delivery Information
When entering your delivery address please appreciate that the parcel delivery driver must obtain a signature for the parcel/s. Parcels can be left with a neighbour, but ONLY if requested when placing the order. The neighbour's signature would need to be obtained by the delivery driver
We aim to arrange delivery of your order as quickly as possible
When placing your order, you may specify a separate delivery address - work, friend, neighbour etc.
When placing your order (online & of low value only), you could also ask to have the parcel/s left in a 'safe place' if no-one is available to provide a signature. If you wish to do this, you must inform us at checkout by entering your instructions in the 'Your notice to us' box. eg; 'Leave in Porch', 'Leave in garden shed', 'Leave under caravan' etc. However, it is important to understand that the goods will be left by the courier - at your own risk
If there is no prior request to leave the goods with a neighbour or in a 'safe place' and there is no response at the delivery address, a second delivery attempt could be made the next working day. If the second attempt also fails, the parcel/s could be collected from the courier's nearest depot. If after 3 working days the parcel/s have still not been collected by the customer, the parcel/s will be returned to us. The delivery/return carriage costs are chargeable to the customer and, if the goods are still required, the relevant re-delivery costs would also be charged - identical and in addition to the original delivery cost
No guaranteed delivery date is provided or implied by us. Orders remain valid and binding after initial despatch and we (the company) will not be held responsible for any delay or loss a customer may suffer as a result of a delay or failure to deliver due to any cause or condition which is beyond our reasonable control
DELIVERY to GB Mainland, Northern Ireland - UK Islands - IoM - Channel Islands, Ireland, Rest of Europe and Worldwide
Most of our products are quite heavy or bulky but you can order as many items as you like on a single order and you'll only pay one UK Mainland delivery charge. The delivery cost will be generated and shown at checkout.
Spares (Rubber Ferrules, Floor Plates, fixings etc.) can be delivered throughout the UK on our approx. 3-5 working day economy service via UK Mail and Royal Mail @ £4.50 per order - or Express service @ £9.00 per order
Smaller goods can be delivered throughout GB Mainland on our standard service @ £7.50 per order
Long goods can be delivered throughout GB Mainland on our standard service @ £12.00 per order
Smaller goods can be delivered throughout GB Mainland on our express service @ £9.00 per order
Long goods can be delivered throughout GB Mainland on our express service @ £13.50 per order
Smaller goods UK (NI, IoW. Scilly Isles, Scottish Islands), IoM and Channel Islands parcel delivery - £18.00 per order
Long goods UK (NI, IoW. Scilly Isles, Scottish Islands), IoM and Channel Islands parcel delivery - £35.00 per order
Smaller goods Ireland parcel delivery - £25.00 per order
Long goods Ireland delivery - £40.00 per order
Standard Europe parcel delivery - from £40.00. Spares (Rubber Ferrules/ Floor Plates) from £15.00 per order
Standard Worldwide parcel delivery from £50.00. Spares (Rubber Ferrules/ Floor Plates) from £15.00 per order
If the total cost is higher than the 'from' price, the actual price will be advised, and confirmation obtained from our customers - before despatch.
This is a business to business (B2B) website shop and the trade prices listed are exclusive of VAT. VAT will be added to all UK Sterling prices and carriage costs in accordance with current regulations.
A UK VAT invoice will be issued to all customers.
VAT will not be charged to non European Union customers in accordance with current regulations.
We use the supplied information to contact you only about your order and delivery.
Stock items are usually despatched within a few working days of receipt of order and payment. We will contact you regarding any out of stock item or if there is an unusual delay in despatching the goods.
Sales are to trade account holders and payment with order B2B customers.
Proforma invoices are available upon request.
Existing credit account customers via cheque or BACS payment.
Cheque, credit/debit card or BACS payment with order.
All specifications, sizes, colours and descriptions are considered by the manufacturer to be reasonably accurate and we cannot be held liable for slight discrepancies.
From date of purchase from us
Kickstops Goods are supplied with a 12 month manufacturers warranty - if faulty.
Dorgard 1328-A01 is supplied with a 24 month manufacturers warranty - if faulty.
Dorgard SmartSound is supplied with a 36 month manufacturers warranty - if faulty.
Shuttle S01 is supplied with a 60 month manufacturers warranty - if faulty
Agrippa Holder is supplied with a 12 month manufacturers warranty - if faulty
If you are unsure about the suitability of any product please telephone and discuss it with us in advance. The delivery costs cannot be refunded if the goods are returned as incorrectly ordered, unsuitable or 'no longer required'. The purchaser is responsible for return delivery costs and a credit note or discretionary refund will be provided on undamaged goods in original packaging. A re-stocking charge may apply.
All goods should be inspected prior to signing for delivery. If the goods are delivered damaged, please refuse delivery and ask the delivery driver to return them to us.
If the goods are faulty, or have any missing fixings, please contact us as soon as possible.
If a fault develops within the warranty period, please contact us.
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